Política de reembolso

Return & Refund Policy

Thank you for choosing Charming LED. Please review our return, refund, and warranty policy carefully before placing an order.

All Sales Are Final

All sales are final. Charming LED does not accept returns or exchanges once an order has been picked up or shipped.

We strongly encourage customers to confirm all product specifications, quantities, dimensions, pixel pitch, intended application, and other order details before completing payment.

For local pickup orders, customers are encouraged to inspect the products at the time of pickup.

Order Changes & Cancellations

If you need to cancel an order, change the quantity, or modify product specifications, please contact us as soon as possible.

Once an order has entered preparation, production, customization, or shipping, changes or cancellations may not be accepted and may result in additional charges.

For custom-made or special-order products, any changes requested after the order has been confirmed may result in additional costs.

Damaged or Defective Products

Although we do not accept returns or exchanges, products with confirmed manufacturing defects or warranty-covered issues will be handled according to our warranty policy.

If you receive a product that appears damaged or defective, please contact Charming LED as soon as possible and provide your order information along with photos or videos showing the issue.

Our team will evaluate the issue and provide technical support, repair assistance, replacement parts, or other appropriate warranty service when applicable.

One-Year Limited Warranty

Charming LED provides a one-year limited warranty, beginning from the date the order is shipped.

The warranty covers manufacturing defects affecting the product's core components under normal and proper use.

During the warranty period, Charming LED will provide necessary repair service or replacement parts for covered manufacturing defects at no charge for the parts or repair service.

Additional warranty periods will incur an extra charge (5%-10% of the order cost), please specify when contacting us.

The warranty does not cover:

Flight cases, protective covers, or other non-core accessories unless otherwise specified
Damage caused by improper installation, operation, handling, storage, transportation, or maintenance
Damage caused by misuse, accidents, unauthorized modifications, or failure to follow the product's instructions or user manual
Normal wear and tear
Damage caused by external factors or conditions beyond the product's intended use

If the customer sends products or components back to Charming LED for inspection or repair, the customer is responsible for the shipping cost to Charming LED unless otherwise agreed in writing.

Out-of-Warranty Service

After the one-year warranty period expires, Charming LED may continue to provide technical support, repair services, and replacement parts when available.

Parts, repair services, and related shipping costs outside the warranty period may be subject to additional charges.

Refunds

Because all sales are final, refunds are generally not provided after an order has been picked up or shipped.

If Charming LED determines that an exceptional situation qualifies for a refund, the refund terms and amount will be determined based on the specific circumstances and confirmed in writing.

Contact Us

If you have any questions about your order, product specifications, warranty coverage, or technical support, please contact Charming LED before placing your order.